Returns & Exchanges

Due to the perishable nature of our artisanal breads and pastries, we do not accept physical returns, but we are committed to ensuring you love every bite. If your order arrived damaged or you are unsatisfied with the quality, please reach out to us within 14 days for a replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Carefully check your Wildgrain box upon arrival to ensure all frozen items are present and intact.

• 2.
  Document Issues

  If there is any damage or a quality concern, take a clear photo of the product and the shipping label.

• 3.
  Contact Support

  Send an email to our Member Experience team with your order number and photos to initiate a claim.

• 4.
  Receive Resolution

  Our team will review your request and issue a store credit, replacement shipment, or refund within 3-5 business days.